Frequently Asked Questions
What are “Accounts,” “Master Accounts” and “Account Workspaces”?
To understand Brillium “Accounts” is to understand the software’s fundamental architecture. Accounts are where users regulate settings, as well as create, deliver and analyze assessments.
The Personal plan and Professional plan come standard with a single account, while Professional Plus, Professional Team and Enterprise plans also come with sub-accounts; these provide users with additional individual “Account Workspaces” that exist underneath a single “Master Account.” With multiple account workspaces you can establish and maintain particular settings, custom fields, language, and even security controls within individual accounts while still being able to share assessments across account lines.
Regardless whether you have one account or a master account with sub-accounts beneath it, every setting established at the account level is passed down as a default setting to all assessments within it, the purpose being to save time in the authoring phase. Keep in mind, however, that assessment settings can always be overridden in the authoring interface.
What are “Sub-Accounts” and what are their benefits?
If you have a Professional Plus, Professional Team or Enterprise plan with Brillium, then you have a primary account workspace, referred to as a "master account,” with which you can create and regulate additional account workspaces known as “Sub-Accounts.”
Sub-accounts can be useful, even powerful, in a variety of ways: To begin with, they can be granted specific rights and capabilities within Brillium, including the right to create their own set of sub-accounts. This, in turn, facilitates the structuring of a multi-level hierarchy of accounts (aka a “hierarchical tree”) so that the management of assessments and results can be distributed across lines of business, training groups, geographic regions and so on.
Additional sub-account workspaces are also helpful for establishing discrete security controls that can be assigned departmentally, regionally, individually, etc.
Check the pricing page for details regarding the number of sub-account workspaces associated with the Professional Plus and Professional Team plans. Brillium Enterprise customers are allocated an unlimited number of sub-account workspaces.
Can I create a “Template Account” to be used for creating assessments in other accounts?
Brillium provides an option for establishing a single sub-account as a “Template Account,” meaning that assessments in that account can be used as templates for creating assessments in other accounts. Organizations wishing to utilize the sub-account template option will need to contact us and request that this feature be enabled by the Brillium Support team.
What is a “Vanity URL?”
A “Vanity URL” is a personalized website address that we’ll ask you to designate when you sign-up for a Brillium account. It appears in the form “xxxxx.brillium.com.” So, for example, if your company is named “ABC Supply,” you may request a vanity URL of “abcsupply.brillium.com,” and if the URL is available it will be assigned to your Brillium account when you purchase your plan.
How does “Branching Logic” work?
Brillium’s branching assessment mode makes use of “Branching Logic” to deliver a unique and dynamic assessment experience to each and every respondent. As respondents move through the assessment, the questions they are presented with are continually calculated and determined by the answers they provide as they go.
Here is an example of how a branching assessment might include a multiple-choice question, followed by a true/false one:
Where can the company code of conduct be found?
A. On the lunch room bulletin board
B. In my manager's office
C. In the Employee Handbook
D. I don’t know
Respondents who select answer “D” could then be presented with a question that other respondents would not receive:
True or False: It is my manager’s responsibility to make sure I know where the company code of conduct can be found.
Branching assessments with their branching logic question types can be used to direct respondents to other questions, question groups or assessments specifically chosen for them based on their path through the assessment.
What is "Conditional Feedback?"
Brillium’s “Conditional Feedback” gives assessment authors powerful functionality for providing discrete, targeted feedback to respondents based on their assessment performance.
Feedback can be based on one criterion or several and can be structured in multiple ways. It can contain images, video, HTML or other media and can point respondents to any resource chosen specifically for them.
Assessment authors determine the audience they wish to send the feedback to - respondents, administrators, supervisors and/or proctors - who receive it as part of the summary of assessment results that are generated upon completion of an assessment.
What are “Stored Results” (aka “Results Data Storage”)?
Every time a respondent completes one assessment attempt, they create a single result set, which we refer to simply as a “result.” The term “Stored Results” (aka “Results Data Storage”) refers to the amount of space available to store these results.
Since every result generated uses one unit of storage space, regardless whether one respondent completes the same assessment twice or two different respondents complete it, two distinct results will be generated, requiring two units of results data storage to be used.
Do incomplete results count against my available “Results Data Storage” space?
No. Since an “incomplete” assessment does not generate a result (see above), it does not count in your “Results Data Storage” calculation.
How can I best manage my Results Data?
Unfortunately, there is no easy answer to this question. Each organization must discover for itself how to best manage results data in a way that most fittingly suits their unique requirements.
That being said, if results data storage space is a concern, you may consider deleting existing assessment data from your account in order to free up space for future results data.
Experience has shown us that it is for this very reason that many users choose to not only access their results data through the reports and dashboards that we provide, but also by downloading results data to their own computers. They know that this will allow them to retrieve the data in the future should they ever need it after deleting it from the Brillium system in order to free up storage space. (Note: All deletions of results data from the Brillium system are irrevocable. Even if you have a download of the data, you will not be able to upload it to the Brillium system again.)
What is “File Resource Storage” and how can I maximize it?
File resources refer to images, documents, PDF's, video, and other files that you upload to your Brillium account. For each account plan, there are specific amounts of data storage available to store these uploaded files. This is referred to as "File Resource Storage.” (Note: File Resource Storage and Results Data Storage are mutually independent.)
File Resource Storage starts at 250MB and goes up by 250MB with each successive plan until Enterprise, at which point storage is customized to meet organizational needs. Check the pricing page for more details.
In addition to uploading file resources, Brillium makes it easy to link to external resources that reside on websites or services outside of Brillium such as Box, Google, YouTube, Vimeo, and Wistia to name just a few.
The advantage of linking to resources from external cloud storage services rather than uploading them to your Brillium account is twofold: 1. Embedded files don’t use up any of your allocated storage space. 2. When an update or change is made to reference material residing on an external single source, the update occurs simultaneously across all locations where you have embedded the file, making the update process much more efficient, especially for small teams.
In what ways does Brillium support AICC, SCORM & xAPI integration?
Brillium’s ability to exchange data with different types of applications, such as Learning Management Systems (LMS) and Human Resource Information Systems (HRIS), makes for a more convenient login experience for your respondents because once they log in to your system, they won’t have to log in again to the Brillium system to take an assessment.
But where Brillium really stands out is in its return data exchange capability, both in terms of depth of information and methods for returning it. This means that once results are generated you’ll be able to transfer assessment statistics like respondent demographics, test dates and scoring particulars to external applications including websites, custom applications, Learning Management Systems (LMS) and Human Resource Information Systems (HRIS), and you’ll be able to do it via HTTP Form Post, QueryString, AICC and/or SCORM command, as well as through the Experience API (also referred to as TinCan or xAPI)
Does Brillium Support Zapier integration?
Yes. Brillium currently has a Zapier integration connector that allows us to integrate with hundreds of other cloud-based services.
As of mid 2018, Brillium’s Zapier integration is in beta testing and is being offered to customers on an invitation-only basis. If you are interested in integrating Zapier with your Brillium account, contact a member of the Brillium sales team.